FAQs

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Frequently Asked Questions

Welcome to our FAQ page! Here, you’ll find answers to common questions about ordering, pricing, and designing your sign. If you don’t see the information you’re looking for, feel free to give us a call or send us a message—we’re here to help!

How Do I Get Started?

To begin, simply send us a picture of your storefront, your design preferences, and any logos you’d like to include. We’ll take care of the rest, providing you with a free design, quote, and all the information you need to get your sign created.

To get a free drawing and price quote, follow these simple steps:

  • Step 1: Take a straight-on picture of your storefront, ensuring the door is visible. Our software uses this image to scale the size of the area where your sign will go. Also, need the width of your door in inches.

  • Step 2: Choose a design! You can either pick from our Generic Cloud Styles page or let us know what you want. Have a logo? Send it to us!
  • Step 3: Send us your photo, design, and logo.

Text your photo to 985-626-1642  along with your nameemail, and phone number.

If you have a logo, email it to us at info@louisianasignfactory.com. For the best results, send us the highest resolution version of your logo (AI or EPS formats preferred). A .jpg works fine for quotes, but we’ll need high-quality images for production.

Once we receive your info, we’ll design your sign and email you the quote, usually within 24 hours.

What Happens After I Receive My Quote?

Once we’ve completed the design, you’ll receive an email showing how the sign will look on your building, along with detailed pricing and next steps. At this point, you can decide whether to move forward with the order.

Do I Need to Pay Upfront?

Yes, to begin the sign-making process, we require a 50% deposit. The remaining balance is due either upon installation or when the sign is ready to ship, whichever comes first.

For your convenience, we accept all major credit cards.

We also offer financing through one of our trusted partners.

How Long Will It Take to Complete My Sign?

Our typical production time is 21 working days, does not include shipping times. Keep in mind, working days are Monday to Friday, and holidays and weekends are not counted.

Do You Offer Free Shipping?

We offer discounted shipping and crating!

What If I Need a Temporary Sign While I Wait for My Custom Sign?

When you purchase a new lighted sign from us (such as Channel LettersHalo Back-Lit Channel Letters, or Cabinet Signs), you’ll receive a FREE 3′ x 12′ PREMIUM BANNER to use as temporary signage. This is perfect for keeping your business visible while your new sign is being made!

Banner will ship out within 3 business days of receiving your deposit via UPS ground services.

Can I Customize My Sign Design?

Absolutely! We design completely custom based on your specifications. We’ll work with you to make sure your sign reflects your brand, colors, and style.

Do You Offer Any Discounts?

Please call to discuss bulk order and/or wholesale pricing!

Do You Handle the Installation?

Yes! We offer installation services for all of our signs. If you’re local to our area in Covington, LA, we can handle the entire installation process. If you’re outside our service area, we’ll work with trusted partners to ensure your sign is installed correctly.

How Can I Contact You?

We’re here to help! Feel free to contact us via any of the following methods:

We’re happy to answer any questions or assist with your order.

What Are Your Business Hours?

Our standard business hours are Monday to Friday from 7:00 AM to 3:00 PM CST.
We are closed on weekends and holidays.

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